When automation stops,
humans step in
TeleHealth is Healthzee's human-handoff layer — enabling secure SMS, voice, and callbacks when patients need real people, not automation.
What TeleHealth is
A controlled human-escalation service for healthcare workflows
Human escalation
Routes patients to people when automation reaches defined limits.
- Nurse callbacks
- Care-team outreach
- Assistance requests
Multi-channel delivery
Supports the channels patients already use, with consent enforced.
- SMS
- Voice calls
- Callback scheduling
Operational control
Built for healthcare operations, not marketing blasts.
- Quiet hours
- Retry logic
- Delivery confirmation
What's included — and what's not
Transparent capabilities for secure, patient-centered communication
Included
Core communication capabilities
SMS and voice communication
Multi-channel outreach for patient engagement
Callback scheduling
Allow patients to request human support
Delivery and outcome tracking
Monitor message success and patient responses
Consent and STOP/HELP enforcement
Respect patient preferences automatically
Audit-ready activity logs
Full transparency for compliance review
Not included
What TeleHealth does not support
Cold marketing outreach
TeleHealth is for patient care, not marketing campaigns
Robocalling
All automated calls must be healthcare-appropriate
Clinical decision-making
Human clinicians make all clinical decisions
Unconsented communication
All outreach requires explicit patient consent
Safe by design
Built for healthcare trust, auditability, and restraint
Consent & control
All outreach respects patient consent, quiet hours, and opt-out rules.
- Patient-controlled preferences
- Automatic STOP/HELP compliance
- Quiet hours enforcement
Full audit trail
Every message, call attempt, and outcome is recorded for review.
- Complete message history
- Delivery confirmation tracking
- Exportable compliance reports
See TeleHealth in real workflows
Understand how human escalation fits into your care operations.